Tax Forms

Why do I see a blank page when I open my tax form PDF?

If you open the PDF and only see a blank page, follow these steps:

1. In your Adobe Reader or Acrobat, click ‘Edit’ from the options at the top
2. Choose ‘Preferences’ and then ‘Internet’ from the left-hand menu
3. Under the ‘Web Browser Options’ section, make sure ‘Display PDF in Browser’ is checked
4. Hit ‘OK’ and try opening your tax form again

If those steps still don’t work, try updating your internet options by following these steps:

1. Click the 'Tools' drop down at the top of your browser menu bar
2. Select 'Internet Options'
3. Select the 'Advanced' tab
4. Under the 'Security' section, confirm that 'Do not save encrypted pages to disk' is unchecked
   • If you enabled this option for security purposes, simply check this box again once you've finished viewing or printing your tax form

How do I access the tax form for a minor (under the age of 18)?

If the minor as primary account holder earned enough interest to report to the IRS for the relevant tax year, we’ll send a tax form to the minor’s mailing address on file no later than January 31st.

Will I receive a tax form if I’m an Business Accounts Customer?

You’ll receive a 1099-INT if: 

• You’re a Sole Proprietorship, Partnership, LLC, Corporation or Non-Profit and have earned in total $10 or more in interest on any/all of the following accounts during the relevant tax year:
  • Business Savings Account
  • Business CD

Keep in mind that only those individuals with a matching Social Security Number will be able to view tax forms for Sole Proprietorships and single-member LLCs. In order to ensure your privacy, other Authorized Signers on these accounts will not be able to view tax forms.

Will I receive a tax form?

You'll receive a 1099-INT tax form if:

1. You have a 360 Savings, Kids Savings Account, CD, 360 Checking or MONEY
2. You're the primary account holder on the account
3. You earned a combined total of $10 or more in interest for all your accounts during the relevant tax year – this includes accounts you may have closed.

You'll receive a 1098 tax form if:

1. You have an Adjustable Rate Mortgage, Easy Mortgage or Home Equity 
2. You're the primary account holder on the account
3. You paid interest during the relevant tax year
4. You had $600 or more of an Easy Mortgage, Adjustable Rate Mortgage or Home Equity cancelled or forgiven

You'll receive a 1099-R tax form if:

• You took a distribution from an Individual Retirement Account (IRA) Savings or IRA CD during the relevant tax year.

You'll receive a 5498 form if:

• You made a contribution, conversion, recharacterization or rollover for an Individual Retirement Account (IRA) Savings or IRA CD during the relevant tax year and/or made a contribution for the relevant tax year between January 1 and the current tax filing deadline without an extension.

Your 5498 form will be available on our website by May 31, or mailed by this date if you receive paper statements.  

ShareBuilder by Capital One® Customers:

• You may receive a separate 1099 for activity in your ShareBuilder by Capital One account. Look for an email from ShareBuilder by Capital One with instructions on how to access your tax form(s) online.

How will I receive my tax form?

Customers can access and print their tax forms online by following these steps:

1. Sign in to capitalone360.com using your Customer Number or Saver ID and PIN
2. Click the 'Tax Forms' link on the right
3. Access your tax forms by clicking on the link for current or previous years (if available)

If you're signed up to receive all your communications electronically, you will NOT receive a paper tax form in the mail.

If you receive paper statements, your paper tax form will be mailed no later than January 31st.

Note: Minors who are the primary account holder on the account will receive a tax form in the mail at their address.

How do I request a duplicate tax form?

You may not need a duplicate. You can view and print your tax form for your Capital One 360 accounts online at any time. Otherwise, it will take 7-10 bank business days to arrive by mail if you call to request a duplicate paper tax form. If you definitely need a duplicate form, give us a call at 1-888-464-0727 from 8 AM – 8 PM and an Associate will help you out.

Is my tax form on an official bank letterhead that I can give to the IRS?

Yes, the tax form you download and print from our website is on official Capital One 360 letterhead. The tax form you would have received in the mail is the same as the one you can view on our website.

I think the interest on my tax form is calculated incorrectly; how do I fix this?

You should first determine if the account(s) you’ve been accruing interest on are eligible for a tax form.

If you still believe the interest on your tax form was calculated incorrectly, please call us at 1-888-464-0727.  We’re available from 8 AM to 8 PM, 7 days a week.

If we find that your tax form has the incorrect amount of interest, you’ll receive a new form in the mail approximately 14 days from the date you requested it.

Why don’t I see a tax form for the account(s) that I’ve accrued interest on?

There could be a few reasons why you didn’t see a tax form this year for the account(s) you’ve been accruing interest on:

• You have a joint account that you weren’t a primary account holder on. Only primary account holders receive tax forms 
• You didn’t earn a combined total of $10 in interest in 360 Savings, Kids Savings Account, CD, 360 Checking or MONEY for the relevant tax year.

If you’d like to see what your account ownership status is for an account, sign in to capitalone360.com, click on your account, then select ‘Account Details.’ You’ll see what type of account holder you are under the Account Ownership section.

I see accounts on my tax form that I don’t recognize; how can I fix this?

If you see an account on your tax form you don’t recognize, here are some things to keep in mind:

• Accounts that were closed during the relevant tax year will show up on your tax form along with open accounts if you earned a combined total of $10 or more in interest.  
• Account ownership may have been switched during the tax year and you’re now a primary account holder, but weren’t before. We only provide tax forms to primary account holders.

If you’d like to see what your account ownership status is for an account, sign in to capitalone360.com, click on your account, then select ‘Account Details.’ You’ll see what type of account holder you are under the Account Ownership section.

How do I access my tax form?

Customers can access and print their tax forms online by following these steps:

1. Sign in to capitalone360.com using your Customer Number or Saver ID and PIN
2. Click the 'Tax Forms' link in the blue bar on the right
3. Access your tax forms by clicking on the link for current or previous years (if available)

How do I access tax forms for my Business?

Business Customers can access and print their tax forms online by following these steps:

1. Sign in to capitalone360.com using your Customer Number or Saver ID and PIN
2. In the upper-right hand corner, select your Business Account
3. Click the 'Tax Forms' link in the blue bar on the right
4. Access your tax forms by clicking on the link for current or previous years (if available)

What should I do if I can't print my tax form?

Try making some minor changes to your web browser settings so you can view and print your tax form:

1. Go to your toolbar at the top of the window, select 'Tools', then select 'Internet Options'
2. Go to the 'Security' tab and click the 'Trusted sites' icon
3. Set 'Security level for this zone' to 'Medium'
4. Click the 'Sites' button and type https://*.capitalone360.com under 'Add this Web site to the zone'
5. Click the 'Add' button and then the 'Close' button
6. Click 'Custom Level'
7. Scroll down to 'Scripting' and check all 'Enable' radio buttons

Also, go to the 'Privacy' tab to make a couple of changes:

1. Click the 'Sites' button and type *.capitalone360.com under 'Address of Web site'
2. Click the 'Allow' button and then click the 'OK' button
3. Click the 'Settings' button for the Pop-up Blocker
4. Type *.capitalone360.com under 'Address of Web site' and click the 'Add' button
5. Ensure the setting is 'Medium' (if the setting says 'Custom,' click the Default button and move the slider until it says "Medium")
6. Click the 'Close' button

Lastly, go to the 'Advanced' tab:

1. Scroll down to 'Security' and make sure 'Do not save encrypted pages to disk' is unchecked (if you have enabled this for security reasons, you may check this box again once you are finished viewing your tax form)

After you make these changes effective, close your browser, re-launch it and then try to sign in to your account online.

What are the different types of tax forms?

Here are a few different types of tax forms that you could receive:

• 1098 Form - You'll receive a 1098 if you’re the primary account holder on an Easy Mortgage, Adjustable Rate Mortgage or Home Equity, on which you paid interest in
  2011.
• 1099-C - You’ll receive a 1099-C Cancellation of Debt notice if $600 or more of your loan
  debt for which you were responsible was canceled or forgiven in 2012.
• 1099-R - You'll receive a 1099-R if you took a distribution from an Individual Retirement
  Account (IRA) Savings or IRA CD in 2012.
• 1099-INT - You'll receive a 1099-INT if you are the primary account holder on one or
  more deposit account(s) (360 Savings, Kids Savings Account, CD, 360 Checking or MONEY) that earned a combined total of $10 or more in
  interest in 2012.
• 1099-MISC - You’ll receive a 1099-MISC if you received a contest prize or promotional
  gift worth $600 or more during the last tax year.
• 5498 Form - You'll receive a 5498 if you made a contribution, conversion, recharacterization or
  rollover for an Individual Retirement Account (IRA) Savings or IRA CD in 2011 and/or made a
  2011 contribution between January 1, 2012 and April 17, 2013. If you’re eligible, your 5498 will be
  available online by May 31, 2013. If you're not signed up to receive information electronically, a
  paper form will be mailed by May 31, 2013.

Will I get separate tax forms if I have other accounts at Capital One?

Yes, if you normally get a tax form for your Capital One account, you’ll still get the same form for 2012. Same goes for ING DIRECT (now Capital One 360), except the tax forms for your ING DIRECT account now have Capital One N.A.’s name on it. 

Here’s a breakdown of the changes for 2012’s tax reporting:

• If you had a Capital One, N.A. and an ING DIRECT (now Capital One 360) account in 2012, the interest amount will be combined between your accounts.
  Example:  You earned $6 in interest in your ING DIRECT accounts and $5 at Capital One, N.A.  Even though you didn’t earn $10 with ING DIRECT, you’ll receive a 1099-INT from ING DIRECT showing the $6 earned and one from Capital One, N.A. showing the $5 because the combined total from both accounts exceeds the $10 threshold.
• If you had a Capital One account and an ING DIRECT account, the miscellaneous income will also be combined between your accounts.
  Example:  You earned $500 at ING DIRECT and $100 in your Capital One, N.A. account.  Even though you didn’t earn $600 with ING DIRECT, you’ll receive a 1099-MISC from ING DIRECT showing the $500 earned and one from Capital One, N.A. showing the $100 earned since the combined total exceeds the $600 threshold.

Here’s Capital One’s official tax reporting info: 

• Capital One’s Federal Tax Identification Number (TIN) is 72-0210640 (Capital One, N.A.)
  o Previously, ING DIRECT’s TIN was 51-0402191
• The Payer name is Capital One National Association
  o Previously, the payer name was listed as ING DIRECT