Forgot or Lost

What if I forgot or lost my PIN?

If you've forgotten or lost your PIN, use our PIN Reset Tool:

1. Sign in to capitalone360.com with your Customer Number or Saver ID.
2. Click on the 'Forgot your Sign In PIN' link on the next page.
3. Confirm some personal information.
4. If you answered the questions correctly, you can choose to have a text message or email sent to the email address or mobile phone number we have on file with a temporary 'Sign In PIN Reset Code' (you can only use this code once and it's only valid for 2 hours if sent via email or 10 minutes by text).
5. Go back to capitalone360.com and sign in with your Customer Number or Saver ID.
6. Enter your 'Sign In PIN Reset Code.'
7. Answer two security questions to confirm your identity.
8. Select a new PIN between 6 and 10 digits in length.
9. Your new PIN is automatically updated once you click 'Continue.'

Please Note: If we don't have a valid mobile phone number on file you cannot use this tool to reset your PIN.

You can also give us a call at 1-888-464-0727 from 8 AM and 8 PM to request a new PIN by mail, which you'll receive in 5-7 days.

What if the child forgets their Sign In PIN?

If the child has forgotten or lost their Sign In PIN, use our Online PIN Reset Tool:

1. The child will sign in to capitalone360.com with their Customer Number or Saver ID.
2. Click on the 'Forgot your Sign In PIN' on the next page.
3. They will confirm some personal information and choose to have a text message or email sent to the email address or mobile phone number we have on file with a temporary 'Sign In PIN Reset Code.' This expires after 2 hours if sent via email or 10 minutes by text, so be sure to complete this process when the child has access to their email or phone.
4. Once they receive the reset code, just go back to capitalone360.com and enter the 'Sign In PIN Reset Code.'
5. After selecting a new PIN between 6 and 10 digits in length, their PIN will be automatically updated after clicking 'Continue.'

Please Note: If we don’t have a valid mobile phone number on file, the child cannot use this tool to reset their PIN. The adult on the account must call 1-888-464-0727 to request a new PIN.