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Banking App

What is the Capital One Banking app?

The Capital One Banking app is an application you can download to your device that allows you to check balances on your Capital One 360 accounts, deposit checks, transfer money, pay bills on the fly and even send money to anyone's bank account, securely.

What can I do with the Banking app?

• My Accounts - View your account balances.
• Account Details – View account information, recent transactions and activity.
• Transfer
- Transfer money to and from your Capital One 360 or Capital One Bank accounts instantly.
• Deposit Checks – Deposit checks from anywhere, anytime (iOS and Android only).
• Pay Bills – Make payments and schedule your bills.
• Person2Person Payments - Email money securely to anyone’s bank account.
• Find ATMs – Search for fee-free ATMs using an address or your current location.
• Open an Account – Open 360 Checking in 5 minutes.
• Download Apps – Download our other apps from iTunes, Google Play or App World.
• Contact Us - Email, call, Facebook or Tweet us.

What devices are supported?

  • iPhone®, iPod Touch® and iPad® (OS 4.3+)
  • Android™ (OS 2.2+)

How do I download the app?

Search for 'Capital One' in the iTunes® App Store or Google Play Store.

What do I need to know to sign in?

You'll need to know the same information you use to sign in to the website. That means you'll need:

  • Username (Saver ID)/Customer Number
  • Answers to your Security Questions
  • Password/Sign In PIN

Can I open a new account through the Banking app?

Yes. If you do not have 360 Checking, you can open one through the app. If you wish to open any other accounts, you’ll need to go to capitalone360.com using the full site.

Can the app remember my sign in information?

Yes. Similar to the website, you can save your Username (Saver ID)/Customer Number. You can also register your device when answering your Security Questions so you can skip that step in the future.

Can my friends or family members use my device to check their Capital One 360 account(s)?

Yes. Just remember, if you have your Username (Saver ID)/Customer Number saved, you’ll have to un-check the "Remember Me" option on the Sign In page to let them sign in.

How long will the app keep me signed in?

The application will automatically sign you out after 5 minutes of inactivity.

Is the Banking app secure?

Yes. You're required to sign in to view your account(s) the same way you do on a computer. As with our website, all data and transactions are fully encrypted and secure, so your information is protected.

You are also protected by our Capital One 360 Security Guarantee Opens a new window, which assures that if your security is ever compromised, we'll make it right.

Can I access my ShareBuilder accounts using the Banking app?

Yes. Like the website, you can view your ShareBuilder balances. For anything more, you'll need to download the ShareBuilder app available in the iTunes App Store, Google Play Store and BlackBerry App World.

Why do I receive the message 'Oops, there's a problem connecting. Check your network or try again in a bit.'?

This error occurs if your device can’t connect to the Internet, or if your data connection is too weak.  If you continue to receive this message, give us a call at 1-888-464-0727.

How much free space does the app require?

iPhones and Android devices require around 5 MB of free memory.

How do I find out what version of the app I’m using?

Select the 'Options' tab in the Banking app. You will find the version number next to the label, 'Version.'

How do I delete the Banking app?

iPhone, iPod Touch and iPad:

  1. Press and hold down on the Capital One 360 icon to enter Edit mode (all of your applications will begin shaking)
  2. An X will appear in the upper left hand corner
  3. Press the X on the Capital One 360 icon
  4. Press the Home (center) button to exit Edit mode

Android:

  1. From the Home screen, press the Menu button and select 'Settings'
  2. Select 'Applications'
  3. Select 'Manage applications'
  4. Scroll until you see Capital One 360 in the list and select it
  5. Press 'Uninstall' and choose 'OK'

BlackBerry:

  1. Select 'Options' and then 'Applications' (for older devices, select 'Options', 'Advanced' and then 'Applications')
  2. Scroll until Capital One 360 is highlighted
  3. Press the Home (BlackBerry) button and select 'Delete'
  4. Restart your device

I'm having problems with the app. How can I get help?

Email us at sales@capitalone360.com Opens a new window Opens a new window or call us at 1-888-464-0727 with the following information:

  • Your phone carrier
  • Device name
  • Model number
  • Operating system

Our team will review your issue and get back to you within 24 hours.   

You can also contact us from within the app by selecting ’Contact Us’ in the menu.

Can I dispute transactions through the Banking app?

No. You will need to dispute transactions through the full site or call us at 1-888-464-0727 from 8 AM to 8 PM, 7 days a week.

Can I access my Business Accounts account through the Banking app?

No. Only personal accounts can be accessed. To view your business account(s), you'll need to sign in to business.capitalone360.com using the full site.

Why does the BlackBerry app just link to your website?

The BlackBerry app is a bookmark app to our mobile website, which supports OS 5.0 devices and above. Due to its decreasing audience, we no longer support a standalone app for BlackBerry.

What happened to Bump P2P payments?

Bump payments are no longer part of the Capital One 360 mobile app. But you can still send Person2Person payments to your friends and family in a flash (by email). To get started, just sign in to the 360 mobile app or go to capitalone360.com on your phone, tap the ‘Menu’ button and select ‘Person2Person.’ Need a little refresher? Check out P2P payments.

Mobile Banking

Banking, Credit Card, Auto Finance, and Home Loan products and services are offered by the Capital One family of companies, including Capital One Bank (USA), N.A. and Capital One, N.A. NMLS ID 453156, Members FDIC.

Securities products are offered by Capital One ShareBuilder, Inc., a registered broker-dealer and Member FINRAOpens a new window/SIPC Opens a new window . Capital One ShareBuilder, Inc. is a subsidiary of Capital One Financial Corporation.

Securities, Credit Card, Auto Finance, and Home Loan products are: Not FDIC insured · Not bank guaranteed · May lose value

© 2014 Capital One. All rights reserved.