When will I receive my Card PIN?
You will receive your Card PIN 2-3 business days after your Card arrives. You can change your Card PIN to a number of your choice after you activate your Card.
How can I change my Card PIN?
Once your Card is activated, call 1-800-747-8157 and select option 2 to change your Card PIN.
Is my Card PIN the same as the Password/Sign In PIN I use to access my account?
No. They’re separate. Your Card PIN is for ATM withdrawals and PIN-based debit card transactions. Your Password/Sign In PIN is used for verification when you access your account(s) online or over the phone.
I misplaced my Card PIN – how can I get another one?
You can order a new Card PIN online:
It generally takes about 3-5 business days to arrive via mail.