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Top 10 Questions
Why was ING DIRECT sold?
As we told you back in June 2011, our parent company — ING Group — agreed to sell ING DIRECT USA as part of a restructuring agreement with the European Commission.
Visit our Customer Information Center Opens a new window to get the latest updates and answers to your questions.
To learn more about Capital One, visit www.capitalone.com Opens a new window.
Is my account info the same?
Yes, your account numbers, Username (Saver ID)/Customer Number and Sign In PIN are exactly the same. Same goes for your Saver ID and any account nicknames. You don’t have to do a thing.
Are my external linked checking accounts affected?
No, any external accounts you currently have set up as links remain the same. And don’t worry about notifying your bank about the name change – we took care of it for you. Plus, the way you transfer cash is still as easy as always.
Did the routing number change?
Our routing number for your checking, savings, business, personal loan and home equity accounts is the same: 031176110. However, if you have a mortgage and make your payments electronically from another bank, you'll need to update the routing number for your mortgage payments to the Capital One Home Loan number: 255071981.
Does my Electric Orange Debit Card still work?
Yep. Even though Electric Orange checking is now called 360 Checking, continue to use your Electric Orange Card to make purchases or grab cash just like you always have.
Will I receive a tax form?
You'll receive a 1099-INT tax form if:
You'll receive a 1098 tax form if:
You'll receive a 1099-R tax form if:
You'll receive a 5498 form if:
Your 5498 form will be available on our website by May 31, or mailed by this date if you receive paper statements.
ShareBuilder by Capital One® Customers:
Capital One Auto Finance Customers:
What if I forgot my Customer Number or PIN?
If you've forgotten or lost your Customer Number, use our Online Customer Number Retrieval Tool:
If you've forgotten or lost your PIN, use our PIN Reset Tool:
Please Note: If we don’t have a valid email address or mobile phone number on file, you cannot use this tool to reset your PIN.
You can also give us a call at 1-888-464-0727 from 8 AM and 8 PM to request a new PIN by mail, which you'll receive in 5-7 days.
What's changed with my savings accounts?
The only thing that’s changed is a couple of names, but that’s it. Even the way you set up things like Automatic Savings Plans is exactly the same.
Has anything changed with my Electric Orange checking (now 360 Checking) and MONEY accounts?
Not much at all. The only thing that’s changed is that your Electric Orange account is now called 360 Checking, but that’s it. Yep, that means experiences like paying bills and moving money (by doing things like Person2Person Payments) are exactly the same.
Can I use a Capital One Bank branch to service my Capital One 360 account(s)?
No, you can’t drop into a Capital One branch for help (the nice bankers won’t be able to pull up your account), but call us at 1-888-464-0727 from 8 AM to 8 PM and we can help you out.
Top 10 Questions