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Security Questions

How do I enroll in the sign in process?

If you’ve never signed in to view your account online before, you’ll need to enroll in the online sign in process first. Here’s what you need to do to get started:

  1. Go to
  2. Enter your last 4 digits of your Social Security Number, Zip Code, Date of Birth and Primary Phone Number.
  3. If you're already a Capital One Customer, you can just enter your current Username and Password to sign in. If you're not, you'll need to have a Verification Code sent via email or text message. 
  4. Just select how you'd like to receive the Verification Code and then enter it on the next screen. You'll only have 10 minutes to enter the code before it expires.
  5. Set up your Username and Password.
  6. Choose at least 5 security questions from the drop-down menu. Make sure to select questions that are difficult for others to decipher, but are also ones you can easily answer.

Why do I need Security Questions and Answers?

Setting up security questions and answers helps add an extra layer of security and identify verification for you and your accounts. You'll come across the security questions you answered when signing in to, and possibly when calling to speak to an Associate. An Associate may ask you the answer to the security questions you set as a form of identification when you can't remember your Password/Sign In PIN. The Associate may also ask you for your date of birth, address and/or Social Security Number.

Why don't I see my image and phrase anymore?

We've retired the image and phrase because now supports Extended Validation Certificates, which is a fancy way of saying that your browser is now able to detect if the URL you visited and the website's security certificate match. If the background of your address bar is green, you can rest assured that the certificate is for a legitimate website.

For additional peace of mind, you can always click the padlock icon in your address bar and click 'View certificates' to review the website's certificate information.

Banking, Credit Card, Auto Finance, and Home Loan products and services are offered by the Capital One family of companies, including Capital One Bank (USA), N.A. and Capital One, N.A. NMLS ID 453156, Members FDIC.

All entities are separate but affiliated legal entities of Capital One Financial Corporation, each is responsible for its own products and services.

Securities are offered by Capital One Investing, LLC, a registered broker-dealer and Member FINRAOpens a new window/SIPC Opens a new window . Advisory services are provided by Capital One Advisors, LLC, an SEC registered investment advisor. Insurance products are offered through Capital One Agency LLC. All are subsidiaries of Capital One Financial Corporation.

Securities and services are: Not FDIC insured • Not bank guaranteed • May lose value • Not a deposit • Not Insured by any Federal Government Agency

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