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Forgot or Lost

What if I forgot or lost my Password?

If you've forgotten or lost your Password, use our Online Reset Tool:

  1. Sign in to with your Username.
  2. Click on the 'Forgot your Password' link on the next page.
  3. Confirm some personal information.
  4. If you answered the questions correctly, you can choose to have a text message or email sent to the mobile phone number or email address we have on file with a temporary 'Password Reset Code' (you can only use this code once and it's only valid for 2 hours if sent via email or 10 minutes by text).
  5. Go back to and sign in with your Username (Saver ID)/Customer Number.
  6. Enter your 'Password Reset Code.'
  7. Answer two security questions to confirm your identity.
  8. Select a new Password.
  9. Your new Password is automatically updated once you click 'Continue.'

Please Note: If we don't have a valid mobile phone number on file you cannot use this tool to reset your Password.

You can also give us a call at 1-888-464-0727 from 8 AM and 8 PM for help with your Password by phone.

What if the child forgets their Password/Sign In PIN?

If the child has forgotten or lost their Password, use our Online Password Reset Tool:

  1. The child will sign in to with their Username.
  2. Click on the 'Forgot your Password' on the next page.
  3. They will confirm some personal information and choose to have a text message or email sent to the email address or mobile phone number we have on file with a temporary 'Password Reset Code.' This expires after 2 hours if sent via email or 10 minutes by text, so be sure to complete this process when the child has access to their email or phone.
  4. Once they receive the reset code, just go back to and enter the 'Password Reset Code.'
  5. After selecting a new Password between 6 and 10 digits in length, their Password will be automatically updated after clicking 'Continue.'

Please Note: If we don’t have a valid mobile phone number on file, the child cannot use this tool to reset their Password. The adult on the account must call 1-888-464-0727 to request a new password.

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Banking and lending products and services are offered by Capital One, N.A. NMLS ID 453156, and
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Insurance products are offered through Capital One Agency, LLC.

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