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When will I receive my Card in the mail?
In order to get you faster access to your money, we’ll expedite your new 360 Checking Card by FedEx, which will arrive in 1-3 business days. Replacement Cards will be sent by standard mail. Keep in mind, if you listed a PO Box as your mailing address or chose to defer funding on your account, we’ll ship the Card by standard mail (3-5 Business Days).
If you live in an apartment complex, FedEx drivers use their discretion to determine whether or not to leave a package. If the driver chooses not to leave the package, they’ll leave a delivery notice which will provide instructions on scheduling a pickup or delivery. The driver will attempt delivery three times before the package is returned.
How do I activate my Card?
Whether you're activating a new Card or reactivating one you temporarily deactivated, make sure you have your Card Number handy then follow these simple steps:
Then, start using your Card for purchases anywhere MasterCard® is accepted. Just sign the receipt (or enter your Card PIN) and go!
Where can I use my Card?
Use your Card anywhere MasterCard® is accepted, including any ATM that has the Allpoint® or MasterCard, symbols on it.
What is this Card considered – a Debit Card or a Credit Card?
It is a debit card, because the money for purchases you make is deducted from your 360 Checking right away. With a credit card, you borrow money to make purchases and pay the amount plus interest at a later time. However, when you’re asked “Credit or Debit?” you can do either. The merchant is simply asking you if you wish to sign (Credit) or enter a PIN (Debit) to authorize the purchase. It’s up to you.
Can I use my Card overseas?
Sure, you can use your Card anywhere you see the MasterCard® logo. If you have any questions or problems when you’re traveling you can give us a call at our collect international number 302-658-9593.
As of March 31, 2017, you don’t have to let us know if you’re traveling, inside or outside the United States.
Are there any charges for using the Card?
In addition to worldwide cash access, we provide free access to your cash at over 38,000 ATMs in all 50 states through our partnership with the Allpoint® Network (ATM Locator Opens a new window).
If you use your Card for a foreign transaction (any transaction made in a foreign currency or that MasterCard® classifies as a cross-border transaction), we won't charge you anything.
I am making an online purchase transaction and it is asking for a ‘CVC’ or Security code – where can I find that on my Card?
Look on the back of your Card, in the signature line. This is the last three digits you see. As with all aspects of your Card, keep this secure.
What if my Card is damaged and is no longer working?
Call 1-888-464-0727 as soon as you realize your card is not working properly so that we can send out another card. If you’re calling from overseas and need to have a card expedited, call 1-302-255-3473.
Are there any transaction limits on my 360 Checking Card?
Yes. The limit depends on how you use the Card.
Why is there a transaction for $1.00 or an amount greater than my actual transaction amount in my 'Pending and On Hold' section?
When you use your card for a purchase like filling up your gas tank, many time the merchant puts through an electronic transaction to make sure your account is active and in good standing. This transaction can be for any amount, although most times it’s for a $1.00. Once the merchant completes your transaction (typically 1-5 days) the correct amount will appear in your ‘History' section, and the $1.00 (or whatever the amount was for) transaction will disappear from the 'Pending' section.
Another example might be a rental car company. Say you rent a car using your 360 Checking Card. At the time of the rental, the merchant obtains an authorization for $200 over the estimated charge of the rental. Once you return the rental car, the company will then send a charge for the final amount due and the original authorization for $200 would then be released and disappear from your 'Pending and on Hold' section.
Why is the pending amount of a charge greater than the actual amount of the charge?
There are times when a merchant may submit a charge for an amount that is greater than the actual amount of the transaction. When the transaction posts it will post for the correct amount.
Why are there two charges showing for the same Card purchase that’s already posted? One lists my funds on hold under the ‘Pending’ section and the other is under ‘History’.
Sometimes merchants send us a transaction amount that doesn’t match the bill on hold. This happens most commonly at restaurants, where the tip is added to the posted transaction after the merchant has run the card for the amount of the bill. Because the actual amount charged to your 360 Checking Card doesn’t match the amount the merchant initially had us authorize, our system can’t match the charge with the amount on hold, so the hold is not automatically removed. The hold will drop off automatically three days after it was placed.
What do I do if my Card is about to expire?
Don’t worry, a replacement Card should arrive by the end of the first week of the month your Card is expiring. Your Card number & PIN will be the same, but the expiration date will change. If you use your Card to pay bills, make sure to give billers the new date to avoid any payment lags. Any bills you have set up through 360 Checking Bill Pay are good to go.
What do I do if my Card is expired?
Hang tight, if you haven’t received a replacement Card yet one should arrive by the end of the first week of the month your Card expired. If the week passes and your new Card hasn’t arrived give us a call at 1-800-289-1992.
How do I notify you of my travel plans?
With the added security of your Capital One chip card, travel notifications are no longer needed on your debit card. That's right! You don't have to tell us when and where you're traveling, inside or outside the United States. Before you go, make sure your alerts are up to date with your current email and mobile phone information in case we need to reach you.
What is Apple Pay™?
Apple Pay’s a new payment service that’ll be available from Capital One® and Apple® on the new iPhone® 6 and iPhone 6 Plus in October. It’ll let you sync up your Credit or Debit Cards with your iPhone so you can use it to make purchases at over 220,000 of your favorite stores and online at participating merchants. Stay tuned for more details about Apple Pay when it’s released in October.
How can I use Apple Pay™?
You can make payments using Apple Pay in a few different ways:
To pay using your iPhone, just hold it near the contactless reader with your finger on the Touch ID. You’ll feel a subtle vibration and hear a beep to let you know your payment was successful.
When using an app that supports Apple Pay, you’ll see it listed as an option to make a purchase. Just select the “Apple Pay” option and place your finger on the Touch ID.
To pay using your Apple Watch, just double click the button next to the Digital Crown and hold the face of your watch near the contactless reader. Just like if you were to pay with your iPhone, you’ll feel a subtle vibration and hear a beep to let you know your payment was successful.
How do I load my Card into Apple Pay™?
If you don’t already have a default payment card stored in your iTunes, here’s how you can add one via your iOS device:
There are a few different steps you’ll need to follow if you want to add your card info to iTunes via a computer or if you need to set up a new iTunes account. Learn More Opens a new window
Is Apple Pay™ secure?
Yup, it’s convenient and secure. Instead of using your actual card number, your iPhone assigns, encrypts and stores a unique digital code for each card you upload. When you go to make a purchase, your card’s unique digital code and a transaction specific security code are used to complete the payment. Your actual card number is never shared with the merchant or transmitted with the payment, and Apple doesn’t store the details of your transactions so they can’t be tied back to you.
When is Apple Pay™ going to be released?
Apple Pay will be released in October as part of the iOS 8 update. Once it’s released, it’ll allow you to take advantage of the mobile payment option at over 220,000 stores, restaurants, and other participating merchants. And there are even more stores and apps to come.
Which Cards are eligible for Apple Pay™?
You can take advantage of Apple Pay by synching up your 360 Checking or MONEY Debit Cards.
What is the Capital One Wallet app?
Capital One Wallet is a new app that lets you stay on top of your spending and get the most out of your 360 Checking or MONEY Debit Cards on the go. It’ll give you real-time purchase notifications and detailed purchase info on all your spending. Learn More Opens a new window
How can I download the Capital One Wallet app?
Downloading the Capital One Wallet app is a piece of cake. Here’s how:
|Not FDIC Insured||Not Bank Guaranteed||May Lose Value|
|Not a Deposit||Not Insured By Any Federal Government Agency|