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Customer Number

What if I forgot my Username (Saver ID)/Customer Number?

If you’ve forgotten or lost your Username (Saver ID)/Customer Number, use our Online Username (Saver ID)/Customer Number Retrieval Tool:

  1. Go to capitalone360.com and click 'My Accounts' at the top of the page.
  2. Click on the ‘Forgot your Username (Saver ID)/Customer Number?’ link underneath the Username (Saver ID)/Customer Number field.
  3. Answer the security questions.
  4. If you answered the questions correctly, you’ll be automatically taken to the sign in process with your Username (Saver ID)/Customer Number pre-filled.

What is the difference between a Customer Number and Account Number?

Your Customer Number is a unique number that identifies you as a Capital One 360 Customer. You can only have one Customer Number and joint holders do not share Customer Numbers.

You can find your Customer Number 24/7:

  • On the first page of your Capital One 360 statement.
  • In the top right corner of the ‘My Info’ tab after signing in to capitalone.com.
  • Calling our Interactive Phone Service at 1-888-464-7868.

Your Account Number identifies each Capital One 360 account you may have and is often used to set up transactions like Direct Deposit, paying bills or making purchases. You can have more than one Account Number.

You can find your Account Number:

 

  • On your Capital One 360 statement under ‘Your Savings Summary’.
  • On your account(s) summary after signing into capitalone360.com.

 

What is a Customer Number?

Your Customer Number is a unique number that identifies you as a Capital One 360 Customer. You can only have one Customer Number and joint holders do not share Customer Numbers.
You can find your Customer Number 24/7:

  • On the first page of your Capital One 360 statement.
  • In the top right corner of the ‘My Info’ tab after signing in to capitalone.com.
  • Calling our Interactive Phone Service at 1-888-464-7868.

Investment and Insurance Products Are:


Not FDIC InsuredNot Bank GuaranteedMay Lose Value
Not a DepositNot Insured By Any Federal Government Agency

Banking and lending products and services are offered by Capital One, N.A. NMLS ID 453156, and
Capital One Bank (USA), N.A., Members FDICOpens a new window Equal Housing Lender

Investment products are offered by Capital One Investing, LLC, a registered broker-dealer and Member FINRAOpens a new window/SIPC Opens a new window .
Investment advisory services are provided by Capital One Advisors, LLC, an SEC-registered investment advisor.
Insurance products are offered through Capital One Agency, LLC.

All are subsidiaries of Capital One Financial Corporation.

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. All rights reserved.