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The Basics

What is an Adjustable Rate Mortgage?

An Adjustable Rate Mortgage (ARM) is a mortgage that has a fixed rate and monthly payment for the first five or seven years. After the initial fixed period Opens a new window, your interest rate and payments can change (up or down) depending on the margin Opens a new window and pre-selected index Opens a new window. You can apply online or over the phone and in most cases have an offer back immediately. Call us toll-free at 1-866-327-4599.

What's the minimum amount I need for a down payment?

To purchase a primary residence (the one you live in), you'll need at least a 20% down payment. For a vacation home, you'll need at least a 25% down payment.

What type of property can I finance?

Capital One can help you get a mortgage on your primary residence. These include single family homes, town homes, condos, multi-units (2, 3, or 4 units) and co-ops in New York. For vacation homes, these include single family homes, town homes, condos, and co-ops in New York.  We can also help you get a mortgage for investment (rental) properties. These include single family homes, town homes, condos, and multi-units (2, 3, or 4 units). We cannot consider applications for leaseholds, mobile or manufactured homes, log homes, condotels, timeshares, properties greater than 15 acres, unimproved land, or trust-owned properties not held in a family trust.

After the fixed rate period, how do you determine my Adjustable Rate Mortgage rate?

We determine your rate 45 days before your adjustable period is scheduled to begin. Basically, we take the margin and add it to an index to arrive at the final interest rate for each adjustment period. We currently use the 1-Year LIBOR as our index. For example, if the 1-Year LIBOR is 3.50% and the margin is 2.50%, the final interest rate would be 6.00%.

How long can I lock my rate?

Once you apply for an Adjustable Rate or Fixed Rate Mortgage, our rate guarantee will automatically lock your rate for 60 days if you are purchasing or refinancing a home – for FREE. This rate guarantee means you'll be protected if rates go up.

What are Closing Costs?

We incur expenses when processing your loan, such as having a title search completed and appraising the value of your home; these are third party fees that must be paid at closing. The first page of the loan application can estimate these costs based on your specific details. If you are reviewing offers from other banks, use these estimated costs to compare and make sure you're getting the best deal.

How many years do I have to pay off my Adjustable Rate Mortgage?

Payments on the Adjustable Rate Mortgage are based on 30 years. So, you have 30 years to pay off your Adjustable Rate Mortgage.

Are there any limits as to how much my rate can adjust?

Yes. There are limits as to how much your rate can adjust, which is frequently referred to as an Interest Rate Cap Structure. There are three parts that make up a Cap Structure:

Initial Cap: The value that limits how much the interest rate can adjust – up or down – in the first year after the fixed term ends.

Period Cap: The value that limits how much the interest rate can adjust – up or down – annually at each subsequent adjustment date.

Lifetime Cap: The value that limits how much the interest rate can adjust – up or down – over the life of the loan.

For example: Let’s assume you have a 5/1 ARM with an interest rate of 4% and a Cap Structure of 5, 2, 5. Your 4% interest rate is fixed for the first 5 years and is subject to adjust a maximum of 5 percentage points at the adjustment date in year 6 (Initial Cap). Your interest rate can adjust a maximum of 2 percentage points annually (Period Cap) starting at year 7 and can’t adjust more than 5 percentage points over the life of the loan (Lifetime Cap).

The important thing to remember is that your rate can go up, down or stay the same. It can change annually after the fixed-period expires, only if the 1-year LIBOR rate changes.

What does the projected rate and payment mean that’s listed next to the current rates for the Adjustable Rate Mortgage?

The government requires us to display this information.  So what does it mean? The Adjustable Rate Mortgage has a fixed rate and monthly payment for the first five or seven years. After that the rate can adjust up or down annually. As a result, we’re required to display what the rate and payment will be after the fixed rate period ends. Keep in mind, since we don’t know what rates will be in the future, the actual interest rate and payment may be higher or lower.

What is an escrow account?

An escrow account is an account maintained by Capital One to collect funds from you in order to pay the taxes and/or insurance or other escrow items on your behalf.  If you have an escrow account, we will collect and apply as part of your monthly payment an amount specifically for escrow.

What are points?

Points are costs that can be added to or subtracted from your closing costs based on our lending guidelines (i.e. credit score and home value). Typically, 1 point equals 1% of your loan amount. The amount of points that are charged may change once we verify the information submitted in your application.

What is an Index?

An index is a measure of prevailing market interest rates. The interest rate on an Adjustable Rate Mortgage (ARM) is adjusted based on the rise or fall of an index. The monthly payments on an ARM will increase or decrease accordingly.

What is a Margin?

The margin is the amount the lender adds to the index to determine the interest rate for the loan. In general, margins do not change over the life of the loan.

What is an escrow analysis?

Taxes and insurance can change over time. An escrow analysis is performed once a year to ensure that we are collecting enough money to make all required payments for the next 12 months. After we complete our review, we'll send you an annual escrow analysis statement that details any changes to your account.

What is the contact information for the various departments across Home Loans?

Department Phone Number Hours Fax Number
New Customers 1-866-509-3906

8:00 AM - 10:00 PM ET   
Monday - Friday
9:00 AM - 6:00 PM ET
Saturday - Sunday


Customer Service


8:00 AM - 8:00 PM ET
Monday - Friday

Refinance 1-800-933-9100  

8:00 AM - 10:00 PM ET
Monday - Friday
9:00 AM - 6:00 PM ET
Saturday - Sunday


Home Equity


8:00 AM - 10:00 PM ET
Monday - Friday
9:00 AM - 6:00 PM ET
Saturday - Sunday

Tax Department 1-877-535-1212  

8:00 AM - 8:00 PM ET
Monday - Friday

Insurance Department 1-866-528-1572

8:30 AM - 6:30 PM ET
Monday - Friday



Customer Service     
Attn: Customer Service
Capital One, N.A.
P.O. Box 21887
Eagan, MN 55121-0887

Insurance Related   
Attn: Insurance Department
Capital One, N.A.
P.O. Box 100595
Florence, SC 29501-0595

Monthly Payments   
To the address found on your monthly statement
Capital One, N.A.
P.O. Box 105385
Atlanta, GA 30348-5385

Tax Related
Attn: Tax Department
Capital One, N.A.
P.O. Box 961236
Ft. Worth, TX 76161-0236

How do I arrange to have a property inspection completed?

If you'd like to have a property inspection completed, simply contact us (800-933-9100 Option 2) and we'll arrange for an inspection company to contact you within 3-5 business days to schedule an appointment. If you're making repairs to your property and need an inspection, contact us approximately one week before the repairs are 90% complete.

What is an Adjustable Rate Payment Option Loan?

An Adjustable Rate Payment Option Loan, also known as a Cashflow Option Loan, is an Adjustable Rate Mortgage that allows you to choose up to four payment options each month.

  • Minimum Payment: You can pay the minimum amount needed to keep the loan current. Depending on the level of current interest rates, it may or may not be sufficient to pay all of the accrued interest for the month or to pay the loan in full over the remaining term. If you choose not to pay all the accrued interest for the month, negative amortization may be a result, and any deferred interest (1) will be added to the principal loan balance, (2) will accrue additional interest, and (3) is not tax-deductible until paid. (Consult your tax advisor for details).
  • Interest-Only Payment: Paying just the interest that's accrued this month avoids deferred interest. However, no portion of the payment will be applied to reduce the principal balance.
  • Fully Amortized Payment: This is probably the most common type of payment (principal and interest). It's when you pay all the accrued interest due in the month, as well as a sufficient amount towards principal that will allow you to pay off the loan within the scheduled term.
  • Full 15-Year Amortized Payment: This is when your loan payments are calulcated to be amortized over a 15-year term from the first payment date, which may result in substantial interest savings.

How can I tell if my loan is assumable?

Please contact our Customer Service Opens a new window department to determine if your loan is assumable Opens a new window.

Can I add someone's name to my mortgage?

Yes, you can add someone to the title of the property by executing a deed of transfer. You may want to consult an attorney to have this done. You can only add someone to liability for the loan through an assumption Opens a new window or refinance.

How do I provide you authorization to discuss my loan(s) with my spouse or a third party?

In order to discuss your loan with a third party or spouse who isn't on the loan, we need your signed authorization. Please send a letter to our Customer Service Opens a new window department, signed by all parties on the loan, with the specific names of those authorized to receive information.

How do I remove my ex-spouse from my loan?

An ex-spouse’s name can be removed from our billing records by providing us with a copy of the divorce decree and deed transferring title. The ex-spouse can only be relieved of liability for repayment of the loan through an assumption Opens a new window or refinance.

How do I report an error on my credit report?

If you believe there is an error on your credit report, send a copy of the report with a written request describing the error in detail to our Customer Service Opens a new window department in Eagan, MN.

When is my home loan reported to the credit bureau?

All home loans, both current and delinquent, are reported to the credit bureaus on a monthly basis.

What do I do if I find an error on my mortgage account(s)?

In case of an error or questions about your electronic transfers or your monthly mortgage statement, call our Customer Service Department at 1-800-933-9100, option 2 as soon as possible. Please be prepared to provide the following information when you call:

  • Your name and loan Account Number
  • A description of the error or the transfer you are unsure about. Explain as clearly as possible why you believe there’s an error or why you need more information.
  • The dollar amount of the suspected error. We may require that you send your complaint or question in writing within 10 business days.

Why do I need to provide information about my Home Owners Association?

Remember this is an optional field. We need to gather this information anyway, but the sooner we get this information the sooner we can begin processing  your loan.

How can I change my name?

To change your name due to marriage, divorce, etc., be sure to update your name with the Social Security Administration (SSA) first. Then you can give us a call at 1-888-464-0727 from 8 AM to 8 PM and an Associate will help you out. Keep in mind, we may need more documentation if you’re changing your first and last name. 

You can also send in a written request signed and dated within the last 60 days along with a copy of the legal document that includes both your old name and new name by:

Fax: 1-866-464-6615 

Mail: Capital One 360 

        P.O. Box 60

        St. Cloud, MN 56302  

If you need to update a misspelling or want to add a middle initial, give us a call and an Associate will help you out.

Who can I contact if I have questions on the Servicemembers Civil Relief Act (SCRA)?

Questions about the Servicemembers Civil Relief Act (SCRA)? Learn more Opens a new window or contact us any of the following ways:

Phone:   1-855-227-1645

Fax:       1-866-516-4023


Capital One
Attn: SCRA Request
P.O. Box 30285
Salt Lake City, UT 84130-0285

How can I request more information or report a possible error with the servicing of my loan?

To request more information or report a possible error regarding the servicing of your loan, you must send a letter to:

Capital One, NA
P.O. Box 21887
Eagan, MN 55121

Please be sure to provide the following information with your request:

  • Your name and Account Number
  • The error that you believe occurred and why you think it is a mistake
  • The information you would like provided regarding the servicing of the loan

Investment and Insurance Products Are:

Not FDIC InsuredNot Bank GuaranteedMay Lose Value
Not a DepositNot Insured By Any Federal Government Agency

Banking and lending products and services are offered by Capital One, N.A. NMLS ID 453156, and
Capital One Bank (USA), N.A., Members FDICOpens a new window Equal Housing Lender

Investment products are offered by Capital One Investing, LLC, a registered broker-dealer and Member FINRAOpens a new window/SIPC Opens a new window .
Investment advisory services are provided by Capital One Advisors, LLC, an SEC-registered investment advisor.
Insurance products are offered through Capital One Agency, LLC.

All are subsidiaries of Capital One Financial Corporation.

© 2017 Capital One
. All rights reserved.